In general, one-person shops have real downsides for both owners and customers. As an employee, I've often been in situations where I simply haven't been reacha

In general, one-person shops have real downsides for both owners and customers. As an employee, I've often been in situations where I simply haven't been reachable for extended periods of time which obviously isn't great for a customer either absent a fallback. Fallbacks of various sorts are available but probably not at "the SaaS is down" level.