> stop looking at the customers as walking wallets Maybe that would help if the salary was enough to be self-sustaining and tips weren't necessary to make ends

> stop looking at the customers as walking wallets Maybe that would help if the salary was enough to be self-sustaining and tips weren't necessary to make ends meet. Also, it's a vicious circle. It's harder to be nice to staff when they're not pleasant, it's harder for staff to be pleasant when their customers are brats with copious self-entitlement and condescension towards service workers. Empathy goes a long way here. > 99 % of the time, it's the staff's fault If that's your experience, I'd try looking inwards to find reasons why as well.