Like so many corporate 'apologies', this one includes some self-congratulatory pats on the back: "We take great pride in underpinning the national 999 service"

Like so many corporate 'apologies', this one includes some self-congratulatory pats on the back: "We take great pride in underpinning the national 999 service" "on this occasion, we fell short of our own high standards for the 999 service"