There was similar case with Kiwi.com. Issue was that Kiwi pocketed refounds, would not inform customers of flight changes, changing baggage was very hard... R

There was similar case with Kiwi.com. Issue was that Kiwi pocketed refounds, would not inform customers of flight changes, changing baggage was very hard... Ryanair service is OK (if you take it as a bus company). There do no play dead as Airbnb support. During covid they provided refunds sooner than Lufthanza for example.