Staff trained at outsourcers have a different type of focus. My experience is more operational, and usually the training for those guys is about restoration to

Staff trained at outsourcers have a different type of focus. My experience is more operational, and usually the training for those guys is about restoration to hit SLA, period. Makes root cause harder to ID sometimes. It doesn’t mean ‘Murica better, just that the origin story of staff matter, especially if you don’t have good processes around things like rca.