Any org using a tech product should have a team reviewing contracts. Many contracts have financial penalties for not meeting SLAs. That's not going to be in the

Any org using a tech product should have a team reviewing contracts. Many contracts have financial penalties for not meeting SLAs. That's not going to be in the standard terms of service, but rather in an enterprise contract. Any large company just accepting standard ToS for business critical software is not doing their due diligence.