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> The customer should decide when to update, they own the fleet not the vendor! The CS customer has decided to update whenever 24/7 CS says. The alternative is
by chrisjj 2y ago
> The customer should decide when to update, they own the fleet not the vendor!
The CS customer has decided to update whenever 24/7 CS says. The alternative is to arrive on Monday morning to an infected fleet.
- chronid 2y agoSorry, this is untrue. Enterprises have SOCs and oncalls, if there is a high risk they can do at least minimal testing (which would have found this issue as it has a 100% bsod rate) and then fleet rollout. It would have been rolled out by Friday evening in this case without crashing hundred of thousands of servers. The CS customer has decided to offload the responsibility of its fleet to CS. In my opinion that's bullshit and negligence (it doesn't mean I don't understand why they did it), particularly at the scale of some of the customers :)
- chrisjj 2y ago> they can do at least minimal testing (which would have found this issue as it has a 100% bsod rate) Incorrect, I believe, given they did not and could not get advance sight of the offending forced update.
- Kwpolska 2y agoI doubt CrowdStrike had done any testing of the update.
- chrisjj 2y ago> they can do at least minimal testing (which would have found this issue as it has a 100% bsod rate) Incorrect, I believe, given they could and did not get advance sight of the offending forced update.