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Great quote. I also really like Jeff Bezos one that goes like this; “If you make customers unhappy in the physical world, they might each tell 6 friends.If you
by hajrice 14y ago
Great quote. I also really like Jeff Bezos one that goes like this;
“If you make customers unhappy in the physical world, they might each tell 6 friends.If you make customers unhappy on the Internet, they can each tell 6,000 friends.” – Jeff Bezos, Amazon.com
- prayaagk 14y agoAnother quote from Jeff Bezos : "A publisher called me and said, ‘I don't think you understand your business. Your business is to sell books. Why are you allowing these negative reviews of my book on your site?’” Bezos’ answer was, “I'm not in the business of selling books. I'm in the business of helping customers make a good buying decision."