My personal experience with Garmin (hopefully not too off-topic): I purchased a Garmin hiking GPS. Hiking GPSs, unlike the ones you get for your car, often don

My personal experience with Garmin (hopefully not too off-topic): I purchased a Garmin hiking GPS. Hiking GPSs, unlike the ones you get for your car, often don't come with maps. So, I purchased Garmin's U.S. Topo 2008 map, which covers the whole country with modest resolution. They also sell more detailed regional maps at a higher price. I found that Lake Nockamixon, one of the biggest lakes in Pennsylvania (1450 acres), was missing from the map. Marsh Creek (535 acres) was also missing. I reported this problem to Garmin, expecting them to apologize and vow to fix it in the next release. Instead, they claimed that the map I purchased didn't have enough "detail" to display those lakes and tried to get me to purchase the more expensive regional maps (which they confirmed did have the lakes). Both of those lakes were man-made lakes constructed in the 70's by damming up small creeks. The Topo 2008 map showed the creeks that were there 40 years earlier, rather than the lakes that existed in 2008. I pointed that out, but they continued to insist that it was due to a lack of "detail" rather than outdated data. I asked how the map could have enough detail to display the tiny little creeks from 40 years ago, but not enough detail to display huge lakes. I asked how the map could have enough detail to display 20-acre lakes but not enough detail to display lakes that were over 50 times larger. They had no answer for those questions. I asked to have it escalated to a manager, and I was told that the manager was in agreement -- it's just a lack of detail. No matter how hard I tried, I could not get them to care about the inaccuracies in their maps. This article, with Garmin's CEO ignoring warnings of the threat from smart phones, reminds me of that experience. Heads buried in the sand, not wanting to listen to anyone.