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What makes the best customer service today is the same thing that made the best customer service 100 years ago. From the script of "Gosford Park": "What gift
by edw519 14y ago
What makes the best customer service today is the same thing that made the best customer service 100 years ago.
From the script of "Gosford Park":
"What gift do you think a good servant has that separates them from the others? It's the gift of anticipation. And I'm a good servant. I'm better than good. I'm the best. I'm the perfect servant. I know when they'll be hungry and the food is ready. I know when they'll be tired and the bed is turned down. I know it before they know it themselves."
- hajrice 14y agoGreat quote. I also really like Jeff Bezos one that goes like this; “If you make customers unhappy in the physical world, they might each tell 6 friends.If you make customers unhappy on the Internet, they can each tell 6,000 friends.” – Jeff Bezos, Amazon.com
- prayaagk 14y agoAnother quote from Jeff Bezos : "A publisher called me and said, ‘I don't think you understand your business. Your business is to sell books. Why are you allowing these negative reviews of my book on your site?’” Bezos’ answer was, “I'm not in the business of selling books. I'm in the business of helping customers make a good buying decision."
- topherjaynes 14y agoEchoing, great quote. "Gosford Park" has been sitting in my netflix queue for too long, time to watch.