> Huge effort, I know Okay. There’s 4 front office emails and 4 social media accounts, both presumably manned by non-technical folks. So now you have to go ba

> Huge effort, I know Okay. There’s 4 front office emails and 4 social media accounts, both presumably manned by non-technical folks. So now you have to go back and forth just to get routed to the right place. Which may not even happen if this is the first time that employee handled a security incident. You’re making it sound like sending the email or DM is the end of the work. That is usually far from the case.