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Actually, here are the full details: - "The Declaratory Ruling limits the use of AI-generated voices in robocalls, but it does not impose a total ban, as some

Actually, here are the full details: - "The Declaratory Ruling limits the use of AI-generated voices in robocalls, but it does not impose a total ban, as some headlines have suggested. Instead, it clarifies that callers who choose to employ AI-generated voices must comply with existing TCPA regulations." - "The TCPA does not ban robocalls to residential phone lines (i.e., home landlines), even without consent from the called party as long as (1) the calls are not made for a commercial purpose..." Sources: 1.) https://docs.fcc.gov/public/attachments/FCC-24-17A1.pdf https://docs.fcc.gov/public/attachments/FCC-24-17A1.pdf (official FCC declatory ruling) 2.) https://www.elias.law/newsroom/client-alerts/the-fcc-did-not-ban-all-ai-robocalls https://www.elias.law/newsroom/client-alerts/the-fcc-did-not... 3.) https://www.lexology.com/library/detail.aspx?g=3a809d28-60f5-4839-9d00-72b91cf13a5e https://www.lexology.com/library/detail.aspx?g=3a809d28-60f5... TLDR: AI phone calls are fine as long as you are not selling something. The FCC ruling primarily impacts companies that employ telemarketing. Mitra is just a connective layer between you and other people. We do not vouch for businesses to use Mitra to sell goods or services to others unless they have express written consent from those they reach out to.

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toomuchtodo 2y ago
Appreciate the context, that is helpful. Do you notify the other party of recording in two/all party consent states? Or is recording calls the default behavior of the app? > Eleven (11) states require the consent of everybody involved in a conversation or phone call before the conversation can be recorded. Those states are: California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington. These laws are sometimes referred to as “two-party” consent laws but, technically, require that all parties to a conversation must give consent before the conversation can be recorded. https://www.mwl-law.com/wp-content/uploads/2018/02/RECORDING-CONVERSATIONS-CHART.pdf https://www.mwl-law.com/wp-content/uploads/2018/02/RECORDING... (This applies regardless of the commercial nature of the call)
- smandava 2y ago
  In short, we practice passive consent. Consent could be either active or passive when recording calls. Sources: 1.) https://www.bluedothq.com/blog/call-recording-laws#:~:text=Seek%20express%20agreement%20from%20all,not%20object%20to%20the%20recording https://www.bluedothq.com/blog/call-recording-laws#:~:text=S.... 2.) https://www.avoma.com/blog/call-recording-laws https://www.avoma.com/blog/call-recording-laws Here, the audio cue can be labeled as the AI voice itself as there is no regulation surrounding what exactly the audio cue should be. So the recording is the default but I encourage you to always inform people and ask if that is okay before you ask Mitra to call them. Mitra never makes calls to someone unless you specifically ask it to.

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toomuchtodo 2y ago

Appreciate the context, that is helpful. Do you notify the other party of recording in two/all party consent states? Or is recording calls the default behavior of the app? > Eleven (11) states require the consent of everybody involved in a conversation or phone call before the conversation can be recorded. Those states are: California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington. These laws are sometimes referred to as “two-party” consent laws but, technically, require that all parties to a conversation must give consent before the conversation can be recorded. https://www.mwl-law.com/wp-content/uploads/2018/02/RECORDING-CONVERSATIONS-CHART.pdf https://www.mwl-law.com/wp-content/uploads/2018/02/RECORDING... (This applies regardless of the commercial nature of the call)

smandava 2y ago
In short, we practice passive consent. Consent could be either active or passive when recording calls. Sources: 1.) https://www.bluedothq.com/blog/call-recording-laws#:~:text=Seek%20express%20agreement%20from%20all,not%20object%20to%20the%20recording https://www.bluedothq.com/blog/call-recording-laws#:~:text=S.... 2.) https://www.avoma.com/blog/call-recording-laws https://www.avoma.com/blog/call-recording-laws Here, the audio cue can be labeled as the AI voice itself as there is no regulation surrounding what exactly the audio cue should be. So the recording is the default but I encourage you to always inform people and ask if that is okay before you ask Mitra to call them. Mitra never makes calls to someone unless you specifically ask it to.