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Apple's warranty policies in Europe are still a disgrace, unfortunately. The warranty on a laptop charger is only one year, instead of two, for example. They ar
by waxjar 14y ago
Apple's warranty policies in Europe are still a disgrace, unfortunately. The warranty on a laptop charger is only one year, instead of two, for example. They aren't cheap to replace either (€80 for a simple cable?!). The warranty on an iPod is useless when there's a crack in the screen: defects that have nothing to do with the screen will only be fixed for a hefty price. The advice is to "just buy a new one".
In the mean time, they do reel in this extra money, for apparently no good reason. It really made me think twice about buying an Apple product again. The products are exquisite, but the service is just terrible.
The warranty policies in the US however seem to be exquisite as well (or were a while ago at least).
- icebraining 14y agoThe warranty on a laptop charger is only one year, instead of two, for example. They might claim that, but it isn't, and a small claims court or equivalent will prove it to them. All new non-perishable products have two years of warranty, period.
- jadyoyster 14y agoAlways threaten with small claims court, and if they still won't honour the warranty just sue. Those judges will usually rule in your favour and Apple might not even send a representative.
- rmc 14y agoMany shops will claim that their warrenty is such-and-such, or that store policy says such-and-such. Sometimes this does not match Law. In this case the Law wins.
- matthewowen 14y agoI had my laptop charger replaced four years after purchase. The Sale of Goods act trumps Apple's policies. The power cable is a vital component of the overall product.