4 ms·
> Amazon has no place in their customer support maze to report this and if you try to leave a review saying you received counterfeits I don’t agree. If you rec
by epcoa 2y ago
> Amazon has no place in their customer support maze to report this and if you try to leave a review saying you received counterfeits
I don’t agree. If you receive a counterfeit you go to return item from the order screen, choose “Wrong item was sent” or “Inaccurate website description”, specify status of packaging and there is a required comments field where you can type “item is counterfeit”, you then proceed to continue a return or replacement option (which will be sent immediately).
As far as I am concerned that is “reporting it” and getting a remedy.
Online review systems are bad for many reasons, but a fulfillment issue is clearly stated as not the intention of the reviews and I don’t see a problem with that policy.