“We take issues of this type very seriously.” Yeah, after they happen. None of the activities their spokesperson describe are proactive. Everything is in respo

“We take issues of this type very seriously.” Yeah, after they happen. None of the activities their spokesperson describe are proactive. Everything is in response to a terrible experience. Which is fine for a small company, but even rare bad experiences happen with enough frequency at scale that if you’re not anticipating them you’re already behind the curve. Which is one more reason I don’t shop at Amazon anymore.