"It’s extremely rare for these types of mistakes to happen, and when they do we take them very seriously to improve the experiences of customers and sellers."

"It’s extremely rare for these types of mistakes to happen, and when they do we take them very seriously to improve the experiences of customers and sellers." Bullshit. Literally everyone I know has had this problem with Amazon (albeit not with poopy diapers). Is this a repeat case of Amazon managers looking at metrics and assuming all is well?[1] [1] https://www.startuparchive.org/p/jeff-bezos-recounts-the-time-he-called-amazon-s-customer-service-number-mid-meeting-to-prove-a-metri https://www.startuparchive.org/p/jeff-bezos-recounts-the-tim...