> You can count on people to take action where action is requested, and to take note where taking note is expected. Unfortunately, I work with humans and techn

> You can count on people to take action where action is requested, and to take note where taking note is expected. Unfortunately, I work with humans and technology, both of whom are fallible. As such, reminders and prompts are occasionally required. Being able to tell if a message was received, read, and understood is a very useful signal.