Their consumer facing division cared little for me or my problems. Evidently I didn't pay enough for support, even though my problems were all well within the f

Their consumer facing division cared little for me or my problems. Evidently I didn't pay enough for support, even though my problems were all well within the first 90 days of purchase. I've had some of the worst customer service I can imagine from them, both at the policy and individual level. But it is ABSOLUTELY the case that my T520 has a slightly different configuration than most of the T520s I come across. There is no argument allowed here: this is fact. It's also ABSOLUTELY the case that Lenovo couldn't replace my latpop with a new one because I ordered a very popular processor option that was repeatedly out of stock. Twice now I've been offered replacement downgrades without even so much as an offer of credit. Twice I've refused, and twice I've gotten back a laptop with the same exact problem. So perhaps I am just not enterprisey enough.