> "It's as if every leader was given the OK to ignore it," said one Dell employee Nothing like relying on a survey only when it gives you the results you want.

> "It's as if every leader was given the OK to ignore it," said one Dell employee Nothing like relying on a survey only when it gives you the results you want. And a year down the line when performance is lower and morale is poor, management will scratch their heads saying “we just don’t get it”