This gets to one problem area the article doesn't dig into - the expectation that everyone has access to, and chooses to, use the internet. If you find the int

This gets to one problem area the article doesn't dig into - the expectation that everyone has access to, and chooses to, use the internet. If you find the internet distracting and frustrating to use, you should be able to get those same basic tasks like an application form done in other ways. The internet is definitely convenient, and there are tasks that are going to be unique to the internet, but we shouldn't be locked in. We're ruining financial transactions in the same way, the idea that places refuse to accept cash assumes that everyone is interested in using a bank account and credit card company.