I feel like the author generalise too much. His points are valid for one app. I'm not surprised that the web version works better for him, given what kind of ap

I feel like the author generalise too much. His points are valid for one app. I'm not surprised that the web version works better for him, given what kind of app it is, target audience etc. But he writes it as if he is dismissing desktop apps entirely which is way to drastic from this one example. The most surprising thing is that that this was in 2009. Web apps was not common back then. I have one big gripe with this: > Don’t treat your newbies like you treat your power-users. You have a database. It records all their actions since the dawn of time. Use it. I have a couple very simple heuristics for “is probably still getting used to the software” and, if you are, the software treats you with kid gloves. For example, it hides complex, seldom used options by default. First of all, your heuristics are most certainly broken. Hiding options is infuriating, if you are trying to evaluate the software you get the wrong idea of what is possible. If you've used it before but started a new account you suddenly don't feel at home. If you are following a guide or recommendation they suddenly don't work. If you read the documentation I truly hope it is very clear that a feature might be hidden and what to do to enable it. If you even consider the above make it very clear that you are in a simpler mode and make it easy to switch.