4 ms·

Maybe you could start by replying to my email? I would not have complained publicly if there had been any form of communication from you but there was none.

tptacek 2y ago
I think here will do nicely. That OK with you?
- bbg2401 2y ago
  How is that an acceptable proposal? I use Fly, but the policy to communicate with customers only via public forum is a disaster.
  - tptacek 2y ago
    That's not a decision we made. Anyways: I really don't think we have much more to say without this person's consent to proceed, beyond what was already said: we do not have a system that automatically deletes flagged accounts, and this was not an error. (What you're describing as our policy is certainly not our policy; these are extraordinarily distinctive circumstances.)
    - deleted 2y ago
      [deleted]
- tptacek 2y ago
  Things got real quiet here, didn't they?
  - yellowapple 2y ago
    Did y'all respond to him via email like he asked? If so, then that'd explain his lack of replies here. Y'all are doing some cool technical work, but this insistence on "either give us consent to air your dirty laundry in public or else we won't respond to you at all" raises a pretty big red flag. I'm sure there was a perfectly good reason for banning his account (I'd guess something to do with the VPN endpoint he said he was running on it), but this doesn't seem like a particularly reasonable way of handling it.
    - tptacek 2y ago
      Anybody else getting the impression that I'm not about to let this go? Want to double down on their behalf? By all means, do. Just to keep this perfectly clear: we do not have a system that automatically deletes flagged accounts, and what happened here was not an error on our part.
      - yellowapple 2y ago
        Yeah, we all got that the first three times y'all said it. That doesn't make your responses any less weird. The only one "doubling down" here is you.

tptacek 2y ago

I think here will do nicely. That OK with you?

bbg2401 2y ago
How is that an acceptable proposal? I use Fly, but the policy to communicate with customers only via public forum is a disaster.
- tptacek 2y ago
  That's not a decision we made. Anyways: I really don't think we have much more to say without this person's consent to proceed, beyond what was already said: we do not have a system that automatically deletes flagged accounts, and this was not an error. (What you're describing as our policy is certainly not our policy; these are extraordinarily distinctive circumstances.)
  - deleted 2y ago
    [deleted]
tptacek 2y ago
Things got real quiet here, didn't they?
- yellowapple 2y ago
  Did y'all respond to him via email like he asked? If so, then that'd explain his lack of replies here. Y'all are doing some cool technical work, but this insistence on "either give us consent to air your dirty laundry in public or else we won't respond to you at all" raises a pretty big red flag. I'm sure there was a perfectly good reason for banning his account (I'd guess something to do with the VPN endpoint he said he was running on it), but this doesn't seem like a particularly reasonable way of handling it.
  - tptacek 2y ago
    Anybody else getting the impression that I'm not about to let this go? Want to double down on their behalf? By all means, do. Just to keep this perfectly clear: we do not have a system that automatically deletes flagged accounts, and what happened here was not an error on our part.
    - yellowapple 2y ago
      Yeah, we all got that the first three times y'all said it. That doesn't make your responses any less weird. The only one "doubling down" here is you.