> If you don't pay enough money for a product that would sustain good customer service, you won't get it. If you do pay enough money for a product that can sus

> If you don't pay enough money for a product that would sustain good customer service, you won't get it. If you do pay enough money for a product that can sustain good customer service, you won't necessarily get it then, either. >If you pay enough money, you usually can get good customer service, but you might pay a lot. That "usually" doesn't kick in until you have a sales rep that is worried about loosing your business specifically. Then they'll exercise soft power to escalate your tickets. Because despite their profit margin, their customer service team is still under pressure to cut costs as much as possible.