> Unfortunately for me, the human support rep, like so many in the industry, promptly ignored the data I provided in my first chat message to him AI chatbots m

> Unfortunately for me, the human support rep, like so many in the industry, promptly ignored the data I provided in my first chat message to him AI chatbots may be awful. But wow: the % is high of number of phone tree systems where I've had to punch in or speak details and information on who I am or what problem I'm having, only for an agent to pick up & ask me all those questions afresh. So so systems feel well architecture to make effective use of time. And technology & systems so regularly throw us into situations where there is nothing in our power to do, rigid systems where improvement is impossible. If there is just a phone tree or chatnot, there should be a digital protocol for it. I should have the user agency to navigate the full breadth and width of your chat tree as I see fit, not be chained to your slow plodding process.