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Rather than arguing with the support rep, show some humility and follow their instructions. Processes and protocols exist for a reason. People who think they de
by iamleppert 2y ago
Rather than arguing with the support rep, show some humility and follow their instructions. Processes and protocols exist for a reason. People who think they deserve special treatment because they are technical are entitled, plain and simple. Follow the rules and the process and you'll eventually get your service fixed. Complain and argue and you're likely to have your modem accidentally deprovisioned.
If you don't like it, start your own ISP.
- geerlingguy 2y agoI didn't argue with the support rep—I understand they follow scripts and many of them are also probably dealing with at least a dozen entitled jerks per shift, so I try to be extra patient when I get to an actual human (though the chatbot tries everything in its power to rile up someone before they can get to the human!). My response to his mentioning of switching WiFi channels was more or less "I am not using the WiFi on the router, but rather the wired Ethernet port, so is there any way you can check on the bandwidth through the device itself?" (knowing that another part of the script is to run the bandwidth test on the device remotely—the previous support rep did that as well, confirming the 8 Mbps result).