Chatbots are the past. The future is an llm/ai that knows you, your history & account after you identify and is able to ask the right questions and tap into the

Chatbots are the past. The future is an llm/ai that knows you, your history & account after you identify and is able to ask the right questions and tap into the full range of tools (documentation, human operators, etc.) at its disposal to resolve your issue. It will remember past conversations. It will understand you and speak your native language. It wont get angry or frustrated with you and it will try to save the company it works for money by doing the right thing, which is generally resolving your issue. The current 'state of the art' is spending 40 minutes on hold after navigating some silly voice menu to get to talk to a person that barely has any training who serves as first line support and probably can't resolve your issue. They are likely to hang up on you and you'll face ground hog day until you accidentally say the right words that unlock access to someone with a clue. That's the past few decades. It's not that great either.