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My dad's ISP did exactly what you say is impossible. It was a small ISP in Salt Lake City (xmission, if anyone cares). They had actual humans answering the ph
by AnimalMuppet 2y ago
My dad's ISP did exactly what you say is impossible. It was a small ISP in Salt Lake City (xmission, if anyone cares). They had actual humans answering the phone, and no bankruptcies.
- icedchai 2y agoI worked for a small ISP in the mid 90's and we did the same. The only reason this worked is because back then, barely anyone was online. And many of the people who were online were technically sophisticated early adopters that needed less support. Today's world is very different.
- JohnFen 2y agoMost of the companies I've worked for have been the same, and my personal companies as well. The financial reality that I've experienced is that customer service is a very expensive, and it doesn't take long for a call to use up your profit margin. But good customer service pays dividends in the long run even if it appears to be a loss in the short. In cold money terms, it's not an expense, it's an investment.