3 ms·
ignoring the logical leaps made here, there a huge number of steps in can tick off, like collecting information, common troubleshooting steps and all that being
by UrineSqueegee 2y ago
ignoring the logical leaps made here, there a huge number of steps in can tick off, like collecting information, common troubleshooting steps and all that being fed to the live agent at the end, it might seem like "nothing accomplished" to you because you're shallow minded, but in reality its extremely useful.
- plorkyeran 2y agoIf AI chatbots actually gathered information that was then forwarded to the live agent once you reached them then I'd find that tolerable, but I've literally never seen that be the case. In practice every time I get to an actual human I've had to completely start over from scratch.
- snakeyjake 2y ago>ignoring the logical leaps made here, there a huge number of steps in can tick off, like collecting information, common troubleshooting steps and all that being fed to the live agent at the end None of that requires "aRtIfIcIaL iNtElLiGeNcE". In fact, those tasks been accomplished for quite some time without it. Back in the mid-'00s when Verizon was rolling out FIOS they MAC-locked their DHCP to their routers so when deploying my own router, I had to punch my way through a bot suggesting that I "turn it off and on again" and "clear my browser cache" while waiting on the phone to say the magic words to a human. Now an AI does it even worse (though Verizon fixed their DHCP handling). The dumbest aspect of the AI bots is when they do the fake "typing" indicator instead of just spitting out their useless drivel as fast as I can read it, that's a +1 for the old-skool tree-based bots.