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In my experience, paying a high price is no guarantee you'll get particularly good customer service. Obviously, it is often the case that you can pay more and

In my experience, paying a high price is no guarantee you'll get particularly good customer service. Obviously, it is often the case that you can pay more and get better service. But at the same time, the $300 seats at the theatre and the $40 seats get exactly the same treatment from the ushers. The premium airlines lose bags just as often as the economy airlines - maybe moreso, with their large highly automated hub airports. The business class bags get lost just as often as the economy class bags. The low-volume, high end luxury car will be in the shop more often than the mass produced car. The PC vendor can't help with your Linux screen tearing, whether it's a $300 laptop or a $6000 workstation. Sports events with the highest demand will have the most expensive tickets - and also the most queues, the worst toilets, and the most expensive food. I find getting good customer service far from simple :)

KptMarchewa 2y ago
It obviously depends on the category of the "thing" we're talking about - and you can only compare it ceteris paribus with other things. >But at the same time, the $300 seats at the theatre and the $40 seats get exactly the same treatment from the ushers. The premium airlines lose bags just as often as the economy airlines - maybe moreso, with their large highly automated hub airports. But the premium seats at the airplane have better treatment than economy ones.
- michaelt 2y ago
  If you buy a premium seat with free food and lounge access, you'll get free food and lounge access, yes. As I mentioned, it is often the case that you can pay more and get better service in that sense. But when something goes wrong - like they lose your bag - you'll find the customer service is pretty much the same. Possibly there's an ultra-ultra-premium tier where things are different? The real way money makes travel easier, in my experience, isn't that you can buy flights where they don't lose your bags - it's that a few hundred bucks to replace some lost clothes is a trivial matter.

KptMarchewa 2y ago

It obviously depends on the category of the "thing" we're talking about - and you can only compare it ceteris paribus with other things. >But at the same time, the $300 seats at the theatre and the $40 seats get exactly the same treatment from the ushers. The premium airlines lose bags just as often as the economy airlines - maybe moreso, with their large highly automated hub airports. But the premium seats at the airplane have better treatment than economy ones.

michaelt 2y ago
If you buy a premium seat with free food and lounge access, you'll get free food and lounge access, yes. As I mentioned, it is often the case that you can pay more and get better service in that sense. But when something goes wrong - like they lose your bag - you'll find the customer service is pretty much the same. Possibly there's an ultra-ultra-premium tier where things are different? The real way money makes travel easier, in my experience, isn't that you can buy flights where they don't lose your bags - it's that a few hundred bucks to replace some lost clothes is a trivial matter.