There's no guarantee that the money you pay will continue to be invested in customer service. I have worked at a dozen startups, good customer service is an ea

There's no guarantee that the money you pay will continue to be invested in customer service. I have worked at a dozen startups, good customer service is an early market requirement, you hire good support staff, give them direct connections to the dev, you make their manager on equal footing. Once things are humming along and the product isn't such a tire fire, it's "Oh we can promote the good ones to a services department and then export the rest off shore to a company that dgaf" It's just a matter of time, not money.