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That's going to be spicy - things like product launches often have 100-1000x the call volume than a typical day, so training up 100x workers temporarily is goin
by hobs 2y ago
That's going to be spicy - things like product launches often have 100-1000x the call volume than a typical day, so training up 100x workers temporarily is going to suck - I used to train apple's tech support.
- jenscow 2y agoI guess they will work out on the average wait time over a period, or the company's can just drop the calls to keep it down.
- hobs 2y agoDropping calls is the worst case scenario for customer service - what they will probably do is just institute callbacks by default.
- Workaccount2 2y agoThey'll just work the cost of the fine into the product launch.