I don’t disagree but there’s no reason to think the ISP understands wifi and internet the same as the chatbot. The help being offered by the chatbot for wifi is

I don’t disagree but there’s no reason to think the ISP understands wifi and internet the same as the chatbot. The help being offered by the chatbot for wifi issues may have been specific for troubleshooting wifi issues and irrelevant for fixing a slow wired connection.