4 ms·

I feel that's the best case, a smart conversational system that knows its limit and can off-ramp you to a human if need be. In addition, I don't _want_ to talk

I feel that's the best case, a smart conversational system that knows its limit and can off-ramp you to a human if need be. In addition, I don't _want_ to talk to a human, via phone or otherwise. We all had horrendous CS experiences ("are the lights on you router blinking?" - "yes! I just told you that there is packet loss, arghhh" so I actually prefer a smart non-human system in the vast majority of cases.

karmakaze 2y ago
This should become the normal case. With the automated chatbots handling all the common or known problems and solutions, fewer humans are needed and can then be better trained to handle the more complex cases (with an AI assistant at their disposal). This improvement in support could possibly be achieved at lower cost (to the company). AI chatbots aren't the future, AI everything is. I'm far more concerned about some parts of the everything else, starting with automated warfare.
- JohnFen 2y ago
  > This should become the normal case. But it won't. I'd bet big on that prediction.