4 ms·

> why not just talk to an AI NOW until a human can come online? There is no difference between talking to an AI and getting nothing accomplished and just waiti

> why not just talk to an AI NOW until a human can come online? There is no difference between talking to an AI and getting nothing accomplished and just waiting on hold and getting nothing accomplished.

rpdillon 2y ago
This is a shallow dismissal. The idea is that the AI has a chance of helping you and that is valuable during a period where you can't get access to a human and otherwise would have no chance of getting help.
UrineSqueegee 2y ago
ignoring the logical leaps made here, there a huge number of steps in can tick off, like collecting information, common troubleshooting steps and all that being fed to the live agent at the end, it might seem like "nothing accomplished" to you because you're shallow minded, but in reality its extremely useful.
- plorkyeran 2y ago
  If AI chatbots actually gathered information that was then forwarded to the live agent once you reached them then I'd find that tolerable, but I've literally never seen that be the case. In practice every time I get to an actual human I've had to completely start over from scratch.
- snakeyjake 2y ago
  >ignoring the logical leaps made here, there a huge number of steps in can tick off, like collecting information, common troubleshooting steps and all that being fed to the live agent at the end None of that requires "aRtIfIcIaL iNtElLiGeNcE". In fact, those tasks been accomplished for quite some time without it. Back in the mid-'00s when Verizon was rolling out FIOS they MAC-locked their DHCP to their routers so when deploying my own router, I had to punch my way through a bot suggesting that I "turn it off and on again" and "clear my browser cache" while waiting on the phone to say the magic words to a human. Now an AI does it even worse (though Verizon fixed their DHCP handling). The dumbest aspect of the AI bots is when they do the fake "typing" indicator instead of just spitting out their useless drivel as fast as I can read it, that's a +1 for the old-skool tree-based bots.
kaast202 2y ago
tbh i would rather talk to AI that can accomplish tasks for me rather than talking to human customer support that will require me to wait on call for 30 minutes and then get routed to different departements and explain the issue again and again and then get to someone who can actually do what i want them to do . I dont think todays AI can do that but we will get there.

rpdillon 2y ago

This is a shallow dismissal. The idea is that the AI has a chance of helping you and that is valuable during a period where you can't get access to a human and otherwise would have no chance of getting help.

UrineSqueegee 2y ago

ignoring the logical leaps made here, there a huge number of steps in can tick off, like collecting information, common troubleshooting steps and all that being fed to the live agent at the end, it might seem like "nothing accomplished" to you because you're shallow minded, but in reality its extremely useful.

plorkyeran 2y ago
If AI chatbots actually gathered information that was then forwarded to the live agent once you reached them then I'd find that tolerable, but I've literally never seen that be the case. In practice every time I get to an actual human I've had to completely start over from scratch.
snakeyjake 2y ago
>ignoring the logical leaps made here, there a huge number of steps in can tick off, like collecting information, common troubleshooting steps and all that being fed to the live agent at the end None of that requires "aRtIfIcIaL iNtElLiGeNcE". In fact, those tasks been accomplished for quite some time without it. Back in the mid-'00s when Verizon was rolling out FIOS they MAC-locked their DHCP to their routers so when deploying my own router, I had to punch my way through a bot suggesting that I "turn it off and on again" and "clear my browser cache" while waiting on the phone to say the magic words to a human. Now an AI does it even worse (though Verizon fixed their DHCP handling). The dumbest aspect of the AI bots is when they do the fake "typing" indicator instead of just spitting out their useless drivel as fast as I can read it, that's a +1 for the old-skool tree-based bots.

kaast202 2y ago

tbh i would rather talk to AI that can accomplish tasks for me rather than talking to human customer support that will require me to wait on call for 30 minutes and then get routed to different departements and explain the issue again and again and then get to someone who can actually do what i want them to do . I dont think todays AI can do that but we will get there.