I agree it can be good, but it needs to take into account "exceptional" scenarios. e.g. Recently moved and got ATT fiber, got the setup package and set it all

I agree it can be good, but it needs to take into account "exceptional" scenarios. e.g. Recently moved and got ATT fiber, got the setup package and set it all up... Nothing. No connection to the fiber. Go outside, see the literally severed fiber strand outside my home where it ran into the living room. Took over an hour of support calls to schedule the technician out. Had me step through all the "turn it off and on again steps". Then they called me 5x the day before to try and "trouble shoot" the issue with a call center agent. Each time I had to tell them, its physically broken, there will not be a fix over the phone. It seemed as if the fact I was a first time setup made them completely forget that something could actually be wrong. All their automation said it was my fault.