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> it saved me a call with a live human Because you prefer interacting with a machine, or because you feel like the live human should do better things?
by ale42 2y ago
> it saved me a call with a live human
Because you prefer interacting with a machine, or because you feel like the live human should do better things?
- LoganDark 2y agoBecause speaking to live humans can be exhausting. Especially support calls.
- bluGill 2y agoI assume that humans are in short supply and can only deal with one person at a time, while machines are cheap and can deal with hundreds of people at a time. Thus for simple things the machine is better for lack of wait. I assume humans can understand English and translate from the words I know to the correct technical terms needed. When I'm in an area I'm not an expert in a human can guide me to the correct technical things much quicker than a machine which often uses words I don't know.