If people are paying for their product, why should they care? As for why people are paying for a product that returns incorrect results, could be any number of

If people are paying for their product, why should they care? As for why people are paying for a product that returns incorrect results, could be any number of reasons: - People buy into the hype/marketing and actually think AI-thing is going to replace some part of their workflow - People want to experiment and see how well it does at replacing part of their workflow - Whatever the AI-thing does for a customer is not reliant on it being correct, therefore producing incorrect output simply doesn't matter A good example would be my company's corporate IT AI bot that is effectively a very poor search engine for internal corporate wiki self-help articles on IT and HR related stuff. The actual IT/HR portal has a traditional search that, if you know the terms to search for, does a much better job. So most people ignore the AI, but I'm pretty sure we bought the engine from someone.