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> FYI their coffee is still just as hot, but they changed their cups. This doesn't even make sense—water that hot destroys the flavor of the coffee. Why do the
by darby_nine 2y ago
> FYI their coffee is still just as hot, but they changed their cups.
This doesn't even make sense—water that hot destroys the flavor of the coffee. Why do they not just make and serve the coffee at a temperature people actually expect? Is it so hard to not be an asshole to your customers?
- lupusreal 2y agoI believe the general consensus is that if they served the coffee cooler, by the time take-out customers got around to drinking it, it would be cold. Erring on the side of too hot maximizes customer satisfaction because the number of customers who would be upset at cold coffee is greater than the number of customers, buying coffee at McDonalds, who have sophisticated coffee tastes. Anyway, Starbucks also serves their coffee about as hot as McDonalds. Turns out, coffee hot enough to cause horrific injury is rather common.
- justinclift 2y agoSounds like someone needs to invent paper based vacuum insulated cups, and license them to McDonalds and Starbucks (etc). ;)
- darby_nine 2y ago> Turns out, coffee hot enough to cause horrific injury is rather common. So much for litigation as a way to incentivize behavior....