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We have several working at support who struggle with writing good issues due to dyslexia, lack of technical knowledge (domain experts) or similar. Was curious

We have several working at support who struggle with writing good issues due to dyslexia, lack of technical knowledge (domain experts) or similar. Was curious if the AI could assist them in a useful way. Sometimes they might poorly explain the problem, which module it pertains to or similar or similar, making it very unclear what exactly the issue is. I was thinking perhaps an AI component that could analyze what they said and "complain" if the AI detects key information is lacking, or perhaps just re-summarize what they wrote so it becomes more clear when they haven't supplied sufficient information.

harshithmul 2y ago
That sounds exactly like something which we will be launching next week. We are working on an AI assist which will ask questions while creating issues in aspects like 1. If that can be broken into sub-issues 2. If it lacks information according to a template that's created in association with the label. For example: Label bug: You can explain in the template what is expected (Some deployment information, logs, screenshots etc.) and the AI assistant will help in ensuring those contents exist. We are also exploring if there are more such cases where AI can help. Do let us know your feedback on this once we launch
- magicalhippo 2y ago
  Sounds great, will check it out!