Ok but is it terrible because the service was bad (frequently offline, toner would not be delivered on time, too slow, etc...) or because they changed their min

Ok but is it terrible because the service was bad (frequently offline, toner would not be delivered on time, too slow, etc...) or because they changed their minds about a subscription and didn't want to pay anymore, and didn't realize the printer would stop working all together without it (most likely having forgotten this fact a year after purchase)?