I think the real lesson here is how bad the state of support has gotten. Whenever they tried to reach someone they were forwarded to people who don't know what

I think the real lesson here is how bad the state of support has gotten. Whenever they tried to reach someone they were forwarded to people who don't know what they're doing, to forums where no one answers, to dead Reddit threads, all while hinting that paying extra may solve their issue. Imagine a world where you call Verizon and the person on the phone knows what port forwarding is, or where you write on an official Discord channel and someone from the team replies with a fix.