How does the monitor thing relate to what I was saying? In my case, I'm saying that Apple's tightly-coupled, app-OS-cloud integration means I have no ability to

How does the monitor thing relate to what I was saying? In my case, I'm saying that Apple's tightly-coupled, app-OS-cloud integration means I have no ability to see what's wrong (and I'm positive the minimum wage phone support guys will not be able to escalate a bug like that to Engineering and get it fixed). My point was even first-party walled garden stuff doesn't work right, and having no access beneath the GUI rules out anyone outside being able to fix it. I get your point though that the 'right person' who could use that access to more obscure things may be rare anyways.