4 ms·
Their content is great, but their subscription system is abhorrent. I’m not resubscribing in the future despite liking their content, and wouldn’t recommend tha
by setopt 2y ago
Their content is great, but their subscription system is abhorrent. I’m not resubscribing in the future despite liking their content, and wouldn’t recommend that anyone else does either.
If you want to cancel your The Economist subscription, you can’t just click a button. You need to wait to talk to a sales rep in a chat room… when they arrive, they will basically beg you to stay; here’s a discount offer and here’s another, you’ve been a subscriber for X years why stop now. Only after insisting for 15min that you really want to cancel will they let you. I’ve gone through that process twice, and find it very off-putting.
- rurp 2y agoYep this. I was on their signup page about to pay and thought to check how hard it is to unsubscribe. I found the exact same process you outline, and many people with worse horror stories where it took all kinds of time and aggravation to cancel their subscription. The content itself is great, but I won't pay money to support those sorts of sleazy business practices. I even double checked with a support rep to see if anything had changed. Not only did they confirm that there's no easy option to unsubscribe, they tried to gaslight me into thinking that this was for the customer's benefit!
- knallfrosch 2y agoI'm in Germany and can cancel/change my subscription at myaccount.economist.com
- setopt 2y agoI’m in Norway and had to go via a sales rep. Are you sure that you can click cancel without talking to a sales rep? If so, are there perhaps local German (not EU/EEA) rules on this?