> seems a bit like reductio ad asurdum right? That's because the grandparent's claim is absurd. Grandparent was actually claiming that you should do anything

> seems a bit like reductio ad asurdum right? That's because the grandparent's claim is absurd. Grandparent was actually claiming that you should do anything for a customer. I'm not exaggerating its position at all; that's actually what grandparent said. Absurd position yields absurd counterargument. With AirBnB, you have an example of one small company that needed to hear the customer service message. But one example is not much of an argument when somebody posits a general trend. I can defend the trend easily: a small company depends much more on customer service than a large one does. The first group of customers is make-or-break; once you reach a certain funding level, pleasing every single customer is less of an issue.