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But they gave customers a total refund and then even extra credits on top of that. This is a cloud connected device so it seems like an entirely fair outcome.
by crazygringo 2y ago
But they gave customers a total refund and then even extra credits on top of that.
This is a cloud connected device so it seems like an entirely fair outcome.
If they didn't refund customers then I would be complaining too, but that's simply not the case here.
- Wololooo 2y agoAnd they even cover the expenses for shipping the unit back to them for recycling ... Given how niche of a product this was I'm not sure people are going to be really upset at this ...
- greycol 2y agoA classic economic view on an object being bought/sold is that the item has more worth to the buyer at that price than it does to the seller. That means that if you reverse the transaction the buyer isn't getting what he believed the item was worth back. That's without going into any hassle associated with replacing it's use. I'm not saying that people would be justified in being really upset but I'd certainly understand why they would be (especially for a niche product because that means it's harder or more expensive to replace)