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Thanks for the info, so you're talking about adjusting or replacing the UX based on user feedback. It makes sense now, but I guess I was imagining something dif

Thanks for the info, so you're talking about adjusting or replacing the UX based on user feedback. It makes sense now, but I guess I was imagining something different when you mentioned reinforcing inaccurate mental models.

ChrisMarshallNY 2y ago
One of the things that I'll often do, is produce a variant of the UX that gives the designer/C-suiter exactly what they want, but I'll have a variant ready, that does what I think we'll need. That way, they will hear it from the users. I am often written off as "a whiner," but they have to pay attention to the end-users.