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Discontinuing a product is different from making an already-sold product unusable. It isn't entirely honest to pretend they're the same thing.
by torstenvl 2y ago
Discontinuing a product is different from making an already-sold product unusable. It isn't entirely honest to pretend they're the same thing.
- surajrmal 2y agoThese days, a lot of products rely on talking to servers in the cloud for functionality. These products very often become unusable when a product is canceled because they lose a great deal of functionality. Only products which have sold well seem to have those servers remain operational for an extended time period beyond when sales end.
- Am4TIfIsER0ppos 2y ago> a lot of products rely on talking to servers in the cloud for functionality That's the whole fucking problem! People buy computers but cannot change the software running on them.
- deleted 2y ago[deleted]
- crazygringo 2y agoBut they gave customers a total refund and then even extra credits on top of that. This is a cloud connected device so it seems like an entirely fair outcome. If they didn't refund customers then I would be complaining too, but that's simply not the case here.
- Wololooo 2y agoAnd they even cover the expenses for shipping the unit back to them for recycling ... Given how niche of a product this was I'm not sure people are going to be really upset at this ...
- greycol 2y agoA classic economic view on an object being bought/sold is that the item has more worth to the buyer at that price than it does to the seller. That means that if you reverse the transaction the buyer isn't getting what he believed the item was worth back. That's without going into any hassle associated with replacing it's use. I'm not saying that people would be justified in being really upset but I'd certainly understand why they would be (especially for a niche product because that means it's harder or more expensive to replace)