To prove his point the OP says: "Office software arguably solves no important problem: as Berglas convincingly argues, office automation results not in increas

To prove his point the OP says: "Office software arguably solves no important problem: as Berglas convincingly argues, office automation results not in increased productivity, but in increased complexity of rules and regulations." (at which point a link is given to "Berglas" writing. Unfortunately I can find nothing on Dr. Anthony Berglas either on the site linked to or on his apparent page at the university other than "research" http://itee.uq.edu.au/~csmweb/personnel/berglas.html http://itee.uq.edu.au/~csmweb/personnel/berglas.html So we have a claim that office software solves no important problem because some person who I've never heard of and can't find anything about says so.