ended up at a place like this too + in our project we, the devops-people, also develop and support the z/OS-data-integrations. I generally tell non-IT people it

ended up at a place like this too + in our project we, the devops-people, also develop and support the z/OS-data-integrations. I generally tell non-IT people it's like a sysadmin, but not the windows kind they interact with - you won't roll out fixes in 2 hours from testing to prod (including the process stuff) at that scale (PB of data-warehouse, some 1000 B2B-customers on different versions) if all you know is clicking buttons in Windows server.