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> there seems to be an acceptance at the company that potential customers will want to be able to speak to someone No. I want it all done through the app and
by londons_explore 2y ago
> there seems to be an acceptance at the company that potential customers will want to be able to speak to someone
No.
I want it all done through the app and automatically. I really don't want to speak to anyone.
Every human in the line is one more who wants their fee, can make a mistake, or delay the whole process.
Especially for lower value mortgages (ie. 50% of property value), no inspection should even be needed - merely the fact that every other house on the street is valued at €X and you are giving me €X/2 secured on a property probably worth ~€X should be security enough.
- bdjsiqoocwk 2y agoYou don't want to speak to anyone, until something goes wrong and you're about to be deeply affected, then you want to speak to someone really badly. I swear that the "I don't want to talk to people" and the "customer support no longer exists, impossible to talk to a person" are the same people in different days.
- JumpCrisscross 2y ago> Every human in the line is one more who wants their fee, can make a mistake, or delay the whole process At least in America, it’s well known that borrowers who won’t or can’t speak to a person will pay more. At the lower levels (<$500k), this doesn’t matter. But the difference between wholesale and private rates can be tens to hundreds of basis points. TL; DR If you are taking out a jumbo, have a relationship; it could save you hundreds of thousands of dollars. The most profitable borrowers are those who can be denied a person to speak to, because they never wanted them when they signed their paperwork (and so cannot be held to have reasonably expected it).
- pshirshov 2y agoYes. Revolut can block your account at any time without any reason and they do it way more often than regular banks. At the same time this won't put on hold your obligations (credit card/loan repayments, subscription fees, etc).
- dukeyukey 2y agoI don't want to talk to anyone, until I do, and with something like a mortgage, I'd better be able to talk to someone about a half-mil debt.
- londons_explore 2y agoYou're the one with the money, they're the one who want repaying. It really turns the tables about who wants to call who.
- bdjsiqoocwk 2y agoLol tell me you've never had a mortgage without telling me